Terms of service

1. About these terms

Choir Central is operated by Richard Keenan and Natasha May, trading in partnership as Choir Central (“we”, “us”). By creating an account or using the service, you agree to these terms. If you act for a choir or other organisation, you confirm that you have authority to bind it. Contact: support@choircentral.com.

2. Eligibility and accounts

• You must be at least 18 to hold an account.
• Information you provide must be accurate and kept current.
• You are responsible for your credentials and activity under your account.
• Tell us promptly if you suspect unauthorised access.
• Choir owners control member access and must ensure they have authority to administer member data.

3. The service

Choir Central provides tools for choir events, attendance, membership, files, music and programmes. Features and storage limits depend on your plan. The service is an organisational aid, not a permanent archive, emergency communications system, safeguarding system, legal or professional advice. Keep independent copies of important content.

4. Pro subscriptions and Stripe

• Current prices and included features are shown before purchase. The advertised UK price includes VAT where applicable.
• Stripe processes payment through hosted Checkout. Stripe’s terms and privacy policy also apply to its services.
• Pro renews monthly until cancelled. Stripe charges the saved payment method at each renewal.
• You can cancel through the Stripe billing portal. Cancellation takes effect at the end of the current paid period and Pro remains available until then.
• We do not ordinarily provide partial-period refunds, except where required by law or expressly agreed by us.
• Failed or overdue payments may result in restricted or suspended Pro access. We will not deliberately delete Pro content solely because of an immediate failed payment, but you should export important content.

Consumer cancellation rights

If you are a UK consumer, you may have a statutory right to cancel a service contract within 14 days. Contact us clearly if you wish to use that right. If you asked us to begin providing Pro during that period, we may deduct an amount proportionate to the service supplied where the law permits. Nothing in these terms limits mandatory consumer rights.

5. Your content and permissions

You keep ownership of content you submit. You grant us a worldwide, non-exclusive licence to host, copy, process, display, transmit, thumbnail, email and export it only as needed to provide, secure and support the service. This licence ends when the content is deleted, subject to backups and legal retention.

You confirm that you have all rights and permissions needed to upload and share content, including music, scores, recordings, images and personal data. Uploading material does not give you copyright or performance rights you do not already have.

6. Acceptable use

You must not use the service to:

• break the law, infringe rights, harass people or share unlawful, harmful or defamatory material;
• upload malware, probe security, evade limits, scrape the service or disrupt other users;
• send unsolicited invitations, impersonate another person or misuse member contact details;
• enter sensitive or children’s data without a lawful, necessary purpose and appropriate authority; or
• resell, reverse engineer or provide automated access to the service except where law expressly permits it.

We may remove content or suspend access where reasonably necessary to investigate or prevent harm, misuse or legal risk.

7. Privacy and data processing

Our Privacy policy explains our use of personal data. Where we process choir-controlled personal data on behalf of an organisation, our Data Processing Addendumapplies. Organisers remain responsible for their own privacy notices, lawful bases, member requests and data accuracy.

8. Third-party services

The service relies on third parties including Clerk, AWS, Cloudflare, Stripe, Google Maps, Resend and Sentry, and may display links or embeds from services such as YouTube and Spotify. Their own terms may apply. We are not responsible for third-party content or for outages outside our reasonable control, but this does not remove obligations we cannot lawfully exclude.

9. Our intellectual property

We and our licensors own the service, software, design, brand and documentation. We grant you a limited, revocable, non-transferable right to use the service while your account is active and these terms are met. Feedback may be used to improve the service without payment or obligation.

10. Availability, changes and termination

We aim to provide a reliable service but do not promise uninterrupted or error-free operation. We may maintain, change or discontinue features. We will give reasonable notice of material adverse changes where practicable.

You may stop using the service at any time, but deleting an account does not itself cancel a Stripe subscription. We may suspend or end access for material breach, non-payment, security risk, legal requirement or service discontinuation. Contact us before leaving an organisation without an owner or active subscription. On termination, request an export promptly; we may delete content after a reasonable wind-down period, subject to law.

11. Liability

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights, or anything else that cannot legally be excluded.

Consumers

If we fail to comply with these terms, we are responsible for loss or damage that was a foreseeable result when the contract began. We are not responsible for business losses, losses caused by your breach, or losses we could not reasonably foresee. Your statutory rights remain unaffected.

Business and organisational users

To the fullest extent permitted by law, we exclude implied warranties and liability for indirect or consequential loss, loss of profit, revenue, business, goodwill, anticipated savings or data. Our total aggregate liability arising in any 12-month period is limited to the greater of £100 and the fees paid for the affected service in that period.

12. General terms

We are not liable for delay caused by events beyond reasonable control. If part of these terms is unenforceable, the rest remains effective. A delay in enforcing a right is not a waiver. You may not transfer the contract without our consent; we may transfer it where this does not reduce consumer protections.

English law governs these terms. Courts of England and Wales have jurisdiction, except that consumers may use the courts and mandatory laws of the UK country where they live. We may update these terms for legal, security or service changes and will give reasonable notice of material changes.